Privacy Policy

1. INTRODUCTION

BetScanner ("we", "us", "our", or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, or engage with our services (collectively, the "Platform" or "Services").

This Privacy Policy is drafted in compliance with the Nigeria Data Protection Regulation (NDPR) 2019, issued by the National Information Technology Development Agency (NITDA), the Constitution of the Federal Republic of Nigeria 1999 (as amended), and other applicable data protection laws and regulations.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Platform. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register an Account: Full name, email address, phone number, password, date of birth, and gender
• Subscribe to a Plan: Billing information, payment card details (processed securely through third-party payment processors like Paystack)
• Contact Us: Name, email address, phone number, and the content of your communications
• Participate in Surveys or Promotions: Any information you choose to provide in response to surveys, contests, or promotional activities
• Provide Feedback: Comments, suggestions, reviews, or other feedback about our Services

2.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
• Usage Data: Pages visited, time and date of visits, time spent on pages, clickstream data, referring/exit pages
• Location Data: General geographic location based on IP address (country, region, city)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 8 for details)
• Log Files: Server logs containing information about your interactions with our Services

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction details and payment confirmation from Paystack and other payment service providers
• Analytics Providers: Aggregated usage statistics and demographic information from analytics services
• Social Media: If you interact with us through social media platforms, we may receive information in accordance with the platform's terms and your privacy settings
• Verification Services: Identity verification and fraud prevention information from third-party verification providers

2.4 Sensitive Personal Information

We collect certain sensitive personal information necessary for providing our Services and complying with legal obligations:

• Date of Birth: To verify that you are at least 18 years of age, as required by Nigerian gambling laws
• Payment Information: To process subscription payments (note: full payment card details are handled by third-party processors and are not stored on our servers)
• Identification Documents: In certain circumstances, we may request government-issued ID for age verification and fraud prevention purposes

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Provision and Account Management

• Creating and managing your user account
• Processing your subscription payments and managing billing
• Providing access to predictions, analysis, and premium content based on your subscription tier
• Authenticating your identity and maintaining account security
• Responding to your inquiries and providing customer support
• Sending transactional emails (account verification, password resets, subscription confirmations, payment receipts)

3.2 Communication and Marketing

• Sending you plan upgrade notifications, expiration reminders, and renewal notices
• Providing updates about our Services, new features, and special offers (you may opt-out at any time)
• Communicating about promotions, contests, or surveys
• Sending educational content about responsible gambling

3.3 Service Improvement and Analytics

• Analyzing usage patterns to improve our Services and user experience
• Conducting research and analytics to enhance our predictions and content quality
• Developing new features and functionalities
• Testing and optimizing our Platform performance
• Generating statistical and aggregated data (anonymized and non-personally identifiable)

3.4 Security and Fraud Prevention

• Detecting, preventing, and investigating fraud, abuse, and security incidents
• Verifying user age and identity to comply with legal requirements
• Monitoring for unauthorized access and suspicious activities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of BetScanner, our users, and the public

3.5 Legal Compliance

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government authorities and law enforcement
• Maintaining records as required by Nigerian data protection and gambling regulations
• Enforcing our legal rights and defending against legal claims

4. LEGAL BASIS FOR PROCESSING

Under the NDPR, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes (e.g., marketing communications)
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., providing Services you subscribed to)
• Legal Obligation: Processing is required to comply with Nigerian laws and regulations (e.g., age verification, record-keeping requirements)
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights and freedoms

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our Platform and providing Services:

• Payment Processors: Paystack and other payment gateways to process subscription payments (they handle payment card information in compliance with PCI-DSS standards)
• Email Service Providers: Resend and other email services to send transactional and marketing emails
• Cloud Hosting Providers: To store data and host our Platform infrastructure
• Analytics Providers: To analyze usage patterns and improve our Services
• Customer Support Tools: To manage and respond to user inquiries

All service providers are contractually obligated to protect your information and may only use it to provide services to us.

5.2 Legal Requirements and Protection

We may disclose your information when required or permitted by law:

• To comply with legal obligations, court orders, subpoenas, or government requests
• To enforce our Terms of Service and other agreements
• To protect the rights, property, or safety of BetScanner, our users, or the public
• To prevent or investigate fraud, security breaches, or illegal activities
• In connection with legal proceedings or disputes

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will notify you of any such change and provide options regarding your information.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

5.5 With Your Consent

We may share your information for any other purpose with your explicit consent or at your direction.

6. DATA SECURITY

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. Our security measures include:

• Encryption: Data transmission is encrypted using SSL/TLS protocols (HTTPS)
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms
• Access Controls: Limited access to personal information, restricted to authorized personnel only
• Secure Storage: Data is stored on secure servers with regular backups
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and compliance reviews

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Information is retained while your account remains active
• Closed Accounts: After account closure, we may retain certain information for up to 7 years to comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud
• Transaction Records: Payment and subscription records are retained for at least 7 years as required by Nigerian financial regulations
• Marketing Data: If you opt-out of marketing communications, we retain a record of your opt-out preference indefinitely
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics and research purposes

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and deletion procedures.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform and collect information about usage patterns.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, authenticate your session, and analyze usage patterns.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly (e.g., session authentication, security features). These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g., language preference, subscription tier access)
• Analytics Cookies: Collect aggregated information about how visitors use our Platform (e.g., pages visited, time spent, bounce rates)
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our Platform and limit your ability to use certain features.

For more information on managing cookies, please visit: www.allaboutcookies.org

9. YOUR PRIVACY RIGHTS

Under the NDPR and applicable data protection laws, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

9.3 Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., compliance with legal obligations, resolution of disputes, enforcement of agreements).

9.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain circumstances (e.g., if you contest the accuracy of the data or object to processing).

9.5 Right to Data Portability

You have the right to receive your personal information in a portable format and to transfer it to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or based on our legitimate interests.

9.7 Right to Withdraw Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the National Information Technology Development Agency (NITDA), the supervisory authority for data protection in Nigeria.

9.9 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within 30 days, as required by the NDPR. We may request additional information to verify your identity before fulfilling your request.

10. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. Gambling by minors is illegal under Nigerian law, and we strictly enforce age restrictions.

If we become aware that we have collected personal information from a person under 18 without proper parental consent, we will take immediate steps to delete such information. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored, and processed in locations outside Nigeria, including countries that may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Data processing agreements with service providers that include standard contractual clauses
• Ensuring recipients adhere to NDPR-compliant data protection standards
• Limiting data transfers to countries with adequate data protection frameworks

By using our Services, you consent to the transfer of your information to countries outside Nigeria, subject to these safeguards.

12. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites, betting operators, and services. We are not responsible for the privacy practices or content of these third parties. When you click on a third-party link, you leave our Platform and are subject to the privacy policy and terms of the third-party service.

We encourage you to review the privacy policies of any third-party websites or services you visit. We do not control, endorse, or assume responsibility for third-party practices.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The "Last Updated" date at the top of this document indicates when the policy was last revised.

Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our Platform
• In-app notifications

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you must discontinue use of our Services and may request account closure.

14. CONTACT INFORMATION AND DATA PROTECTION OFFICER

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Supervisory Authority

For data protection complaints or concerns, you may also contact the Nigerian supervisory authority: